Where does Jax Kids Aquatics see clients? 

Jax Kids Aquatics provides services at two different pools in Jacksonville. One is located inside Atlas Physical Therapy in Mandarin and the other inside Divers Supply on the Southside. Both pools are indoor, heated, and private. 

 

What ages does Jax Kids Aquatics treat?

Jax Kids Aquatics serves children ages birth to 18 years old. 

 

Does Jax Kids Aquatics offer traditional swim lessons?

Jax Kids Aquatics does offer adaptive swimming lessons to children with special needs. We do not offer traditional swim instruction for children without disabilities. 

 

Does my child have to be able to swim?

No. Your child will be fully supported if needed by the treating therapist with the appropriate safety procedures taken based on their needs. 

 

Does my child have to be potty trained?

No. However, if your child is not continent of bowel or bladder, a swim diaper must be worn at all times while in the pool. We recommend a disposable swim diaper worn underneath a reusable swim diaper.

 

Can my child go into the pool with a G-tube?

Yes. Your child will be able to enter the pool with a G-tube if provided with medical clearance from their physician.

 

What if the weather is bad?

Closures at community indoor pools vary by location and will be discussed with you during scheduling.

 

Does Jax Kids Aquatics take my insurance?

Jax Kids Aquatics does not currently accept insurance and operates on an out-of-pocket payment model. Upon request, a superbill can be provided to you for submission to your insurance company for possible reimbursement. We suggest calling your insurance company and asking them the questions here to determine if reimbursement is possible.

 

What forms of payment does Jax Kids Aquatics accept?

Cash, check, credit card, and HSA/FSA cards are all accepted. Card payments are processed securely through Stripe, a payment processing platform. Jax Kids Aquatics also accepts Step Up for Students and DSAJ Inclusion Solution funds as an alternative to insurance payment.

 

What is Jax Kids Aquatics' cancellation policy?

Appointments cancelled more than 24 hours in advanced will be provided with a full refund. Appointments cancelled less than 24 hours in advance will incur a $40 cancellation charge. No show appointments will not receive a refund. 

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Do I need a prescription from my child's doctor?

No prescription is required for aquatic therapy. One may be requested if your therapist believes medical clearance is needed.